Help/FAQ

Please feel free to Email us, Call us or Skype us with any questions or concerns. Our full contact details can be found by clicking on the 'Contact Us' button found on the top of each webpage or simply email us at info@diamondcoco.com.au

To guarantee a perfect fit, we suggest having your finger measured by a local jeweller. You can measure using a piece of string or paper around the finger but this does not accurately predict how the ring will move over the knuckle or take into account the different ring widths. Should you have an existing ring on the very finger that you are buying your new ring for, you can measure the inside of the ring. Should your order not fit correctly you can contact us to discuss the situation or else it may be more convenient to have your local jeweller re-size your ring for a small fee.

If you order the wrong size please contact us to discuss the situation. Small adjustments may require a simple resizing which can be undertaken by your local jeweller for a small fee. More complicated changes may require the item to be returned to Diamond Coco.

No, we do not have a showroom but to compensate for this we offer you unbeatable prices backed with our money back guarantee!

With literally thousands of individual styles available through diamondcoco.com.au you are bound to find something to suit your individual tastes. If however you still can't find something suitable then simply email us with your requirements and we will custom build you item for you.

Yes, Diamond Coco uses state-of-the-art data encryption to protect against loss, misuse or alteration of your information. Furthermore, your item will be protected and insured during delivery for total piece of mind. Your signature will be required for delivery.

Delivery is free of charge Australia-Wide (on all orders over $200 otherwise $15) provided that you live in an area serviced by the regular Australia Post network. All deliveries will be track and trace for your protection and will be carried out by courier. Your signature will be required for delivery.

Delivery outside Australia will incur a small charge of $15 to New Zealand, $25 to the USA and $25 to the UK provided that you live in an area serviced by a regular postal network. Please contact customer service should you live outside the regular postal network for a quote. All deliveries require a signature. Deliveries to other countries are available by emailing customer service.

PayPal is a secure online payment service that is used to securely process your Visa and MasterCard purchases. You do not need to be a member of PayPal to use the service but doing so makes shopping online even faster. Furthermore, being a member of PayPal allows you to pay for your service direct from your nominated bank account as well as via credit card. PayPal is your assurance that you are dealing with a reputable online merchant.

No, Paypal is a secure online payment service that is available to non members paying for goods via Visa or MasterCard.

All items listed on Diamond Coco are in Australian dollars. Payments however can be accepted in many different currencies at the prevailing exchange rate. Contact customer service to discuss alternate payment arrangements.

Returns are simple, but are subject to certain rules: The item must be received by Diamond Coco WITHIN FOURTEEN (14) DAYS for finished jewellery and WITHIN (7) DAYS for loose diamonds and gemstones. Please note that all items must be returned in the same condition as received from Diamond Coco. Any returns that have been engraved, altered, resized (by a jeweller other than Diamond Coco), or damaged in any way cannot be accepted for return. If the item is a diamond, the original gemological laboratory certificate that was issued with the diamond needs to be returned as well. Any item that has been custom made cannot be returned for refund or exchange. Items clearly listed as non refundable are not available for refund or exchange.

Clarity Enhanced Diamonds are Natural Diamonds which have undergone a range or treatments (such as laser) to remove or improve the internal flaws to produce a cleaner, more desirable stone. Most diamonds have some degree of internal structural inclusions that are created during its crystallization process over millions of years. The principal of Clarity Enhancement is to mask these natural diamond inclusions. This process uses state-of-the-art technology that optically eliminates certain inclusions by inserting a glass like material into the inclusion of the diamond, and by doing so, improves it's brilliance and clarity. This material has a similar refractive index and optical properties of the diamond. The amount of the material is so minute that it adds virtually no weight to the diamond, and in most cases, inclusions appear invisible to the naked eye.

The clarity enhancement process has its own signature on treated diamonds. This known as the "Flash Effect". It is the built-in signature of any CE diamond and the easiest way to detect CE. To find it, hold the diamond with a pair of tweezers by its girdle, under a 10x loupe with dark field or direct lighting, or under a high-power gem microscope. Tilt the diamond carefully back and forth and look perpendicular to the surface. Certain distinct subtle colours are seen. One should look for a flash with a purple, blue, violet-pink or yellow-orange colors. For more information visit: http://www.cegradinglab.com

The Clarity Enhancement process is stable and permanent under normal wear and tear and his highly durable. Exposure to sunlight, ultrasonic cleaning, steam cleaning, boiling water and non-ammonia based detergent will not normally affect the process. Avoid direct heat of a torch, acid cleaning or re-cutting the diamond. These can damage the treatment. It is prudent to always inform your jeweller that the diamond has been clarity enhanced when having any work done to your jewellery. For more information visit: http://www.cegradinglab.com

Buying online is safe and secure however if you do not wish to do so online then simply contact one of our sales consultants who will be happy to help you.

A typical jewellery store has huge overheads which adds to the cost of jewellery. At Diamond Coco our overheads are very low and this saving is passed directly on to you. Furthermore, as Australia's largest Online Jeweller, our customers benefit from our huge buying power.

As you peruse our vast collection of jewellery you will find hundreds of testimonials from our many satisfied customers within the product description. One such testimonial reads: "Hi Anthony,I received the order just after 12 today and I would like to say thanks, I am really impressed with our diamond engagement ring. Having looked through a couple of chain stores over the weekend just gone it compares very well in quality and no comparison in price. Thanks again and I will recommend you to others, Mark".