Speaking to Jeweller Magazine's Nick Lord following the collapse of Diamond Exchange, Anthony Hansen , the co-owner of Australian e-tailer Diamond Coco, implored the industry not to use Diamond Exchange as a pin-up for all online retailers: “I am appalled at what Diamond Exchange did to its clients but don’t tarnish us all with the same brush. I am deeply committed to customer satisfaction and in the quality of diamonds I sell,” he said. Online retailing is here to stay and so long as each company does it honourably and the customer is happy then all is good. We could all do without the Diamond Exchanges of this world.”
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